We offer a 30-day 100% Money Back Guarantee. If you are not completely satisfied with your purchase, return it to us within 30 days of the date of delivery for a complete refund of the purchase price. Please note that shipping charges are nonrefundable. When returning an item, simply alert us ahead of time by emailing Customer Service. Please include your original order number with the package. We recommend that you use a trackable means for product returns. We will issue you a refund within four days of receipt of the return. Returns may be sent to:
Malleable Devices Inc
20 Saint James Street
Newton, MA 02458 MDI warrants to the original purchaser that its products will be free from defects in materials and workmanship for a period of 1 year from the date of purchase. This warranty is non-transferable. Defective products may be returned for an exchange, unless you are within the initial 30 day period and would like a refund. If you have a defective product, please contact Customer Service. We accept Visa, MasterCard, American Express and Purchase Orders. If you would like to place a corporate Purchase Order, please contact us at sales@mdiglobal.com. Orders ship within 2 business days of when they are received. If an item is temporarily out of stock, we will notify you via email. We ship worldwide via USPS first class mail. For orders to the US, our shipping/handling fees are as follows:

• Orders under $30: $3.95
• $30 - $99.99: $6.95
• $100 and over: FREE
• Next Day via USPS Express Mail: $25
• USPS Priority Mail: $10

For orders to Canada, please add $1 to the US first class rates. For all other international orders, please add $2. Free shipping does not apply to international orders. Orders are shipped in simple packaging, which is good for your wallet and good for the environment. If you have any questions about how to use the SynCh, please check here, or email us at support@mdiglobal.com. MDI is committed to protecting the privacy of its customers. We have taken strong measures to ensure that the information we gather from you will be secure and confidential. MDI agrees to not sell, lease, divulge or use in any way personal or corporate data, or personal information of our users. Any information that you provide to MDI is protected and held with the utmost security. Your information will be used for the express purpose of processing your order, which may include sharing information with our e-commerce and warehouse fulfillment partner companies. From time to time, you may receive an occasional email from MDI with product updates. When you use MDI, you agree to accept this privacy policy and are aware that our privacy policy may change at any time. This policy will always be available for customers to review on our website. Please check our policy regularly for updates or changes.